Abstract
Knowledge management implementation is a costly and time-consuming project that has to be well-defined. Coordinated and executed. This study focuses on domain knowledge management of the Malaysian construction industry. Thirty-one respondents from various categories of construction organizations have participated in this concurrent mixed-method study. A purposive sampling procedure has been used to obtain the required data. Before that, an instrument was prepared, consisting of measurement on four constructs, namely Perception about Organization Environment (POE), Perception about Knowledge Management in Organization (PKO), Knowledge Discovery Practices (KDP), and Appreciation System (AP). Since the ordinal scale was used, the qualitative descriptive analysis was done based on median, maximum, and minimum values. Additionally, a Spearman Correlation analysis was conducted, revealing several significant correlations, including those between PEO and KMO, PEO and KDP, KMO and KDP, KMO and AP, as well as KDP and AP. During the survey, suggestions from the respondents regarding the best practices for knowledge management were also sought. This qualitative data was later analyzed using thematic analysis. As a result, it is revealed that most of the sampled construction organizations provide encouraging environments for good knowledge management practices. They support knowledge discovery and acquisition while implementing an appreciation system to maintain the good practice of knowledge management. The thematic analysis has also indicated that knowledge management applications are crucial for these organizations. Overall, this study has expanded the existing body of knowledge by providing insights into implementing scalable and sustainable knowledge management practices tailored for construction organizations.
Keywords: Best Practices, Construction, Knowledge Applications, Knowledge Management, Knowledge Sharing, Knowledge Discovery